Universal Health Services - Mission Statement

To provide superior healthcare services that: Patients recommend to families and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of, and investors seek for long-term results. We will realize this vision through our commitment to the following principles:

Service Excellence

We will provide timely, professional, effective and efficient service to all of our customer groups.

Continuous Improvement in Measurable Ways

We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services, and measure our progress.

Employee Development

We understand that the professionalism and drive of our people are the most important factors in the quality of the service UHS provides. We will hire talented people, increase their skills through training and experience, and provide opportunities for personal and professional growth within the company.

Ethical and Fair Treatment of All

We are committed to forming relationships of fairness and trust with our patients, the physicians, purchasers of our services, and our employees. We will conduct our business according to the highest ethical standards.

Teamwork

We will work together to provide ever-improving customer service. This team approach to our work will supersede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision-making and process improvement.

Compassion

We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families who rely upon us are fellow human beings, and they will receive respectful and dignified treatment from all of our people at all times.

Innovation in Service Delivery

We will invest in the development of new and better ways of delivering our services.

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware.